Staff at Bradford Teaching Hospitals overwhelmingly believe that their role makes a difference to patients, a new report out today reveals.
The 92% score in this year’s annual NHS Staff Survey put the Foundation Trust at the top end of results for all acute hospitals in England.
Staff motivation at work was also higher than the national average, as was the quality of appraisals carried out at the organisation which runs Bradford Royal Infirmary, St Luke’s Hospital and the district’s community hospitals.
Compared to its 2014 results, the Trust saw its biggest improved mark in the number of staff who believed that their organisation provides equal opportunities for career progression. An overwhelming 91 per cent (up from 85 per cent) said that there was no bar to promotion.
This year, the response rate of staff completing the independent survey, verified by the Picker Institute, which asks all NHS staff for their views about working in their Trust, rose 10 per cent from 36 per in 2014 to 46 per cent (above the national average, according to the report).
Out of the 843 employees invited to take part, 389 completed the survey which seeks opinions on topics including managers, health, wellbeing and safety at work, personal development and patient care.
The results are very encouraging with quite significant improvements across the majority of key metrics since last year’s survey.
Director of Human Resources, Patricia Campbell, said: “Staff are the linchpin of our organisation and we are pleased that today, more of them feel they are making a real difference to our patients, as their commitment and hard work is highly valued by the Trust’s Executive Board.
“We are also pleased that there has been an increase in the number of staff believing that the Trust provides equal opportunities for career progression and promotion because we are committed to providing all staff with opportunities for personal development, access to appropriate education and training for their jobs and line-management support to enable them to fulfil their potential.
“We also strive hard to support our staff because their health, wellbeing and safety is important to us and we have invested significantly in this area over recent years.
“Engaging with our staff is a key priority for our Executive Board and throughout the year, we have opened up a number of new communications channels to listen to our employees and to ensure that they are kept up-to-date and informed in what is a fast-paced, dynamic and every-changing organisation.”
The Trust was also found to be in the best (lowest) 20 per cent of trusts for the percentage of staff working extra hours, which at 68 per cent is below the national average of 72 per cent.
The report revealed there was an improvement in fairness and effectiveness of procedures for reporting errors, near misses and incidents. These are recorded on a 1–5 scale basis and the trust scored 3.72, higher than the national average of 3.70.
“This score reflects the confidence of our staff so that if incidents or errors occur, changes can be made both quickly and efficiently reinforcing our culture of learning and safety,” added Ms Campbell.
Two key findings were staff experiences had deteriorated from 2014 included the number of employees experiencing harassment, bullying or abuse from patients, relatives, or the public (an increase from 19 per cent to 34 per cent, compared to the national average of 28 per cent) and the percentage number of employees experiencing physical violence from patients, relatives or the public in the last year (up from 8 per cent in 2014 to 13 per cent in 2015 which is still below the national average for acute trusts of 14 per cent).
The survey also highlighted key findings where the Trust compared less favourably with other acute Trusts in England and suggested that these could act as a starting point for improvements. These included staff feeling pressure in the last three months to attend work when feeling unwell (65 per cent compared to 59 per cent nationally).
Ms Campbell concluded: “There are clearly areas in the report that we have to work on and we are devising plans to address the issues that have been raised.
“We are pleased that the percentage of staff suffering work-related stress in the last 12 months has gone down from 44 per cent in 2014 to 36 per cent this year, which is line with the national average for acute trusts.
“The percentage of staff working extra hours has also dropped from 74 per cent to 68 per cent, which is lower than the national average of 72 per cent for hospitals like ourselves.
“These survey results will be used by the Trust as the basis for deciding what we do well and what we need to work on to improve the working lives of our staff, who are highly regarded and hard-working.”
For the full results visit www.nhsstaffsurveys.com