Honouring your commitments in business

Steve McNichol. Managing Director of Se7en Services

“You are what you do, not what you say you will do.” – Carl Jung

In Business, a leader’s role is as wide as it is varied. You are expected to see everything, know what and who is right for your business and customers. You must, without fail choose the situations which will shine the correct light and perspective upon you and your employees. After all, in the world in which we live, image is everything and one minor indiscretion could create a social scandal which can bring an empire to its knees.

As the physical embodiment of your brand, it is imperative that you are seen to be beyond reproach and the height of integrity. A good leader recognises that as much as they need to keep an eye on their company and employees, they too are constantly under scrutiny and will often be judged by those around them. If you want to be seen as a true leader and not just ‘the person who gives the orders’, consider the following:

  • Trust and respect are earned Just because you have been given an opportunity to lead doesn’t automatically mean that people will see you in a different light. Every action and every task are an opportunity to learn and to show others that you are someone who can help them to become the best that they can be.
  • Your word is your bond Above all else, honour your commitments. The easiest way to lose the trust of those around you is to not do what you say, by the time you say you will. The size of the task should not matter, just because something seems like the smallest of requirements to you, it can be most significant to someone else.
  • The exception to the above rule Nobody is infallible. Sometimes the unexpected or the unavoidable happens. Under these circumstances it is acceptable to not meet your commitment on the understanding that you provide an apology, as much notice as you can and commit to a new acceptable deadline for all parties. Remember though, that these occasions impact others too and if they become a regular occurrence can erode trust.
  • If you set the rules, live by them Nobody can be expected to respect a boss who says one thing and then does another. As a leader you are seen as a mentor and role model, be an example of the person you want your employees to be.
  • Self-worth is important If your workers feel let down they will not feel empowered to meet their commitments to you. This also works in reverse. If you do not believe that you can meet your commitments, you will find it harder to do so. Be honest with yourself and those around you about what is a reasonable expectation.


Se7en Services is proud to be able to guide businesses with challenges of all types and can help guide businesses towards a more diverse, efficient and lucrative future. For more information or assistance please visit our website , contact us using the details below or follow us on social media.

Se7en Services 
31-37A Micklegate, 
York, YO1 6JH
Tel: 01904 207005

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